Remote Customer Service Representative

Afni, Inc.; Wisconsin; On-site; USD 19,975 - 20,664; Full time

Benefits offered by this job

Paid personal time off

Paid sick time

Health, vision and dental benefits

401(k) with matching contributions

Tuition reimbursement program

Training program and supportive leadership team

Job summary

A customer service company is seeking remote representatives to assist customers with their wireless accounts. The role offers an hourly wage between $14.50 and $15.00, requiring candidates to have exceptional communication skills and a sales-focused mindset. Responsibilities include delivering world-class customer service, processing orders, and troubleshooting concerns. Candidates must have a GED or high school diploma, with at least one year of customer service experience. Various benefits, including paid time off and health coverage, are provided.

Qualifications

• Minimum 1 year of customer service or sales experience.
• At least 6 months in a call-center virtual setting.
• Must pass a background screening.

Responsibilities

• Deliver world-class customer service to inbound callers.
• Utilize product knowledge to troubleshoot customer concerns.
• Process orders, update accounts and records.

Skills

Exceptional communication skills

Sales-focused mindset

Active listening skills

Education

GED or high school diploma

Job description

Job Summary

Hourly wage ranges from $14.50 to $15.00 per hour for a 40‑hour week. This role is wireless customer service, handling inbound calls to assist customers with their wireless accounts and upselling when appropriate.

Responsibilities

• Deliver world‑class customer service to inbound callers.
• Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency.
• Process orders, update accounts and records.
• Effectively multitask and maintain strong attention to detail.

Benefits

• Paid personal time off
• Paid sick time
• Health, vision and dental benefits
• 401(k) with matching contributions
• Tuition reimbursement program
• Training program and supportive leadership team

Key Qualifications

• Exceptional communication and active listening skills; ability to build rapport and handle difficult situations professionally.
• Sales‑focused mindset with proven ability to sell and upsell products/services.
• Minimum 1 year of customer service or sales experience, with at least 6 months in a call‑center virtual setting.
• Available for 12 weeks of paid training; consistent 8‑hour shifts scheduled between Sunday and Saturday, 07:00 AM – 01:00 AM CST.
• Available to work 8‑hour shifts any day, including weekends and holidays, between 07:00 AM – 01:00 AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or high school diploma, and be legally permitted to work in the United States.

Location Requirements

• Must live in one of the following states: Alabama, Georgia, North Carolina, South Carolina, Texas.

Remote Working Requirements

• Cable or fiber Internet service only (dial‑up, DSL, satellite and cellular are not acceptable).
• Minimum 25 Mbps download and 10 Mbps upload speeds.
• Ping rate of less than 100 ms.
• A private workspace with desk and chair; surrounding noise (children, pets, people, electronics) must not be heard during working hours.
• Ability to be on webcam during working hours.