Customer Service Representative - Remote

InteLogix; Meadville (Crawford County); Hybrid; USD 30,000 - 35,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix in Meadville, Crawford County, is seeking a Customer Service Representative to engage with customers about their electric and gas services. The ideal candidate should have a High School Diploma or GED, with at least a year of customer service experience. Responsibilities include educating customers on billing details and ensuring satisfaction through effective communication.

This is a full-time, non-seasonal position that offers benefits such as paid training and medical insurance, and requires a reliable internet connection for work at home.

Qualifications

• At least 1 year of customer service experience is required.
• Strong written and verbal communication skills.
• Adherence to work schedule and punctuality requirements.

Responsibilities

• Respond to incoming customer calls regarding their electric and gas services.
• Educate customers on billing details including explaining charges, payment options, and available assistance programs.
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.

Skills

Excellent communication skills

Customer service experience

Ability to empathize with customers

Typing quickly and accurately

Education

High School Diploma or GED

Job description

Pay Rate

$16/hr

Role Overview

In this role you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

If you like to solve problems and interact with people from across the country, this is the career for you.

Key Qualities

• Energetic, enthusiastic with an engaging personality
• Driven to deliver effective results while providing excellent customer service
• Excellent communication skills

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Respond to incoming customer calls regarding their electric and gas services
• Educate customers on billing details including explaining charges, payment options, and available assistance programs
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
• Focus on first call resolution with each customer
• Identify opportunities to add additional services or upgrades that align with customer needs
• Assist customers with account management, including updates to personal information and services
• Document customer interactions in the call tracking system
• Handle all customer calls, regardless of difficulty, in a courteous and business-like fashion
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Perform additional duties as required by management

Qualifications

• High School Diploma or GED is required
• At least 1 year of customer service experience is required
• At least 1 year of call center experience is preferred
• Excellent customer service experience
• Strong written and verbal communication skills
• Natural ability to empathize with customers
• Professional and positive image to customers
• Adaptable and able to adjust to change quickly
• Ability to conduct research efficiently within time constraints
• Adherence to policies and procedures
• Adherence to work schedule and punctuality requirements
• Typing quickly and accurately, use mouse effectively, basic Windows operating system understanding
• Maintain high confidentiality when dealing with customer information
• Provide quality customer service and manage difficult customers while maintaining professionalism

Work At Home Requirements

• Reliable, high-speed internet with a wired Ethernet connection (WiFi not acceptable)
• Download speed 10 Mbps or higher
• Upload speed 5 Mbps or higher
• Dedicated workspace that is quiet and distraction-free
• InteLogix will provide a computer to use for the duration of the position
• Personal device for two-factor authentication

All job offers are contingent upon completion of drug and background checks.

InteLogix is an equal opportunity employer: M/F/Disabled/Vet