Remote Customer Service Rep

Globe Life; Londonderry (NH); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading insurance services provider is seeking a Remote Customer Service Representative to join their team in Londonderry, NH. In this role, you will be the first line of communication for customers, resolving issues, and driving sales. Ideal candidates will have a high school diploma and the ability to sit for extended periods. This position offers competitive rewards linked to performance including sales goals, fostering a collaborative team environment.

Qualifications

• High school diploma or equivalent.
• Ability to comfortably sit for long periods of time.

Responsibilities

• Interact with customers by answering phone calls and assisting in person.
• Resolve complaints and customer problems efficiently and friendly.
• Perform billing duties and research past discrepancies.
• Generate new sales and provide status reports on applications.
• Update customer databases.
• Meet performance goals for call volume and customer satisfaction.
• Analyze performance goals aimed at customer satisfaction.
• Participate in weekly interdepartmental meetings.

Job description

About the job Remote Customer Service Rep

Job Summary

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.

Job Responsibilities

• Interact with customers by answering phone calls promptly, and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Generate new sales
• Provide customers with status reports on applications.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.
  

Job Skills & Qualifications

Required

• High school diploma or equivalent
• Ability to comfortably sit for long periods of time