Customer Service Representative - Remote US - RAS

Geeks on Site; Pennsylvania; Remote; USD 19,286 - 20,664; Full time

Benefits offered by this job

Paid training program

Health benefits after 90 days

PTO for full-time employees

401(k) with matching contributions after 1 year of service

Job summary

Geeks on Site is looking for a dedicated Customer Service Representative to work remotely in Pennsylvania. This full-time position involves managing high call volumes, providing product information, and resolving customer complaints. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. Benefits include a salary range of $14 - $15 per hour, paid training, health benefits, and a 401(k) plan with matching contributions after one year.

Qualifications

• High school diploma or GED required.
• Customer Representative experience preferred but not required.
• Computer literacy and experience with CRM systems are necessary.
• Reliable internet connection with at least 50Mbps speed needed.

Responsibilities

• Manage high call volumes from inbound phone traffic.
• Follow company policies and procedures to handle calls efficiently.
• Resolve customer complaints following company standards.
• Multitask across several applications in a fast-paced environment.

Skills

Customer service skills

Problem-solving skills

Multitasking

Verbal communication

Written communication

Education

High school diploma or GED

Tools

CRM systems

Job description

Job Overview

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team.

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem‑solving skills.

Responsibilities

• Manage high call volumes from inbound phone traffic.
• Follow company policies and procedures to handle calls efficiently and professionally.
• Achieve member engagement targets by adhering to departmental guidelines.
• Respond to customer complaints and resolve issues following company standards.
• Multitask across several applications in a fast-paced environment.
• Demonstrate excellent verbal and written communication skills.

Qualifications

• High school diploma or GED.
• Customer Representative experience preferred but not required.
• Computer literacy and experience with CRM systems.
• Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5; RAM: 8GB expandable up to 16GB; OS: Windows 10-11; Storage: 250/500GB, preferably SSD; Able to connect to Ethernet).
• Energy and Internet stability (At least 50Mbps internet speed).
• Ability to work a fixed full‑time schedule with reliability. (Evening and weekends required; split shift may be a possibility).
• Ability to pass background check.

Benefits

• Salary range $14 - $15 per hour.
• Paid training program.
• Opportunity for professional growth within a dynamic company.
• 100% remote.
• Health benefits after 90 days for full‑time employees.
• PTO for full‑time employees.
• 401(k) with matching contributions after 1 year of service.