Remote Customer Service & Upsell Specialist — Paid Training

Afni, Inc.; Wisconsin; On-site; USD 19,975 - 20,664; Full time

Benefits offered by this job

Paid personal time off

Paid sick time

Health, vision and dental benefits

401(k) with matching contributions

Tuition reimbursement program

Training program and supportive leadership team

Job summary

A customer service company is seeking remote representatives to assist customers with their wireless accounts. The role offers an hourly wage between $14.50 and $15.00, requiring candidates to have exceptional communication skills and a sales-focused mindset. Responsibilities include delivering world-class customer service, processing orders, and troubleshooting concerns. Candidates must have a GED or high school diploma, with at least one year of customer service experience. Various benefits, including paid time off and health coverage, are provided.

Qualifications

• Minimum 1 year of customer service or sales experience.
• At least 6 months in a call-center virtual setting.
• Must pass a background screening.

Responsibilities

• Deliver world-class customer service to inbound callers.
• Utilize product knowledge to troubleshoot customer concerns.
• Process orders, update accounts and records.

Skills

Exceptional communication skills

Sales-focused mindset

Active listening skills

Education

GED or high school diploma

Job description

A customer service company is seeking remote representatives to assist customers with their wireless accounts. The role offers an hourly wage between $14.50 and $15.00, requiring candidates to have exceptional communication skills and a sales-focused mindset. Responsibilities include delivering world-class customer service, processing orders, and troubleshooting concerns. Candidates must have a GED or high school diploma, with at least one year of customer service experience. Various benefits, including paid time off and health coverage, are provided.