Remote Customer Service Representative

TechOp Solutions International; Oregon; Hybrid; USD 22,000 - 30,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support our government client, deliver excellent customer service, and maintain a high level of professionalism. You will answer and track calls, prepare reports, and navigate multiple systems while handling sensitive information.

The role requires 3+ years in a call center, a high school diploma, strong communication, and the ability to work independently.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Work independently and make informed decisions with minimal supervision.
• Proficiency in Microsoft 365, with emphasis on Word for drafting, formatting, editing, and reporting.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers in a dynamic environment, applying critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and applications while documenting and maintaining information.
• Record all details accurately per procedures.
• Conduct database and open-source research.
• Route and escalate as needed.
• Other duties as assigned.

Skills

Call center experience

Multitasking

Communication skills

Independent work

Microsoft 365

Microsoft Word

CRM systems

Telephony systems

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRM systems

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and esc...
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.