Customer Service Representative

Remote Jobs; Sells (AZ); On-site; USD 35,000 - 49,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support our government client. You will handle incoming calls, prepare detailed reports, and document information across multiple systems with accuracy.

The role requires multitasking, strong communication, and the ability to work independently while following procedures and security requirements.

Qualifications

• 3+ years in a call center environment.
• Strong written and verbal communication skills.
• Ability to multitask while inputting data accurately.
• Capable of working with Microsoft Word to draft reports.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Interview callers and apply judgment beyond scripts.
• Document information across multiple systems with accuracy.
• Route and escalate calls as needed.

Skills

Call center experience

Multitasking

Excellent communication

Independent work

Education

High school diploma

Tools

Microsoft Word

Microsoft 365

CRMs

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escal calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.