Customer Service Representative

Remote Jobs; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support a government client and provide professional customer service and judgment beyond scripts. You will handle calls, document details, and generate reports with accuracy.

Requirements include 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft Word and MS Office. Ability to pass a government background check is expected.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent required.
• Ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Work independently with minimal supervision.

Responsibilities

• Answer and track incoming calls.
• Prepare detailed reports in government systems.
• Interview callers, use critical thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record details per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Other duties as assigned.

Skills

Call center experience

Multitasking

Written and verbal communication

Independent work

Microsoft Word

MS Office Suite

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Office Suite

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escal calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.