Remote Customer Service Rep – Transportation (Hawaii)

Modivcare; United States; Remote; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Life Insurance & AD&D

401(k) with company match

Paid Time Off

Paid Parental Leave

Disability insurance

Job summary

Modivcare is seeking a customer service-focused professional to assist customers with transportation questions, schedule reservations, and document details of concerns. The role requires 0-2 years in a high-volume contact center and a strong emphasis on accuracy and privacy. Position is remote with Hawaii residency required; shifts Monday–Friday, 7:45 a.m.

to 4:30 p.m. local time, with potential nights, weekends, and holidays.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Ability to quickly learn new technology and processes. Understand and follow complex instructions
• Ability to accurately type at least 35 words per minute

Responsibilities

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Job description

Modivcare is seeking a customer service-focused professional to assist customers with transportation questions, schedule reservations, and document details of concerns. The role requires 0-2 years in a high-volume contact center and a strong emphasis on accuracy and privacy. Position is remote with Hawaii residency required; shifts Monday–Friday, 7:45 a.m.

to 4:30 p.m. local time, with potential nights, weekends, and holidays.