Remote Customer Service Rep - Inbound Support

Jobgether; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Fully remote within the United States

Comprehensive medical insurance

Dental and vision insurance

Flexible Spending Accounts (FSA)

Disability coverage

Life insurance

Employee assistance program (EAP)

Retirement plan with employer matching

PTO

Employee stock purchase plan

Job summary

Jobgether is seeking a Customer Service Rep - Corporate based in the United States to deliver exceptional customer experiences by handling service requests and inquiries. This fully remote role serves as the primary contact for customers via inbound calls with occasional outbound follow-ups, maintaining accurate records, and supporting billing and route scheduling.

You will join a collaborative team, collaborate across departments, and contribute to continuous quality improvements while meeting

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of professional experience in a call center, customer service, or related client-facing environment.
• Previous experience working effectively within a team.
• Strong verbal and written communication skills.
• Excellent active listening, problem-solving, and conflict-resolution skills.
• Customer-focused mindset with patience and professionalism.
• Strong attention to detail and accuracy when processing requests.
• Experience using bilingual communication skills in a professional business environment is an advantage.
• Shift availability within 6:00 AM to 6:00 PM Central Time.
• One to two mandatory Saturday shifts per quarter.

Responsibilities

• Respond promptly and accurately to customer service requests with empathy and professionalism.
• Handle inbound calls and outbound follow-ups to address inquiries and resolve issues.
• Understand customer concerns and deliver effective solutions per procedures.
• Enter standard customer requests and service-related information into internal systems.
• Collaborate with cross-functional teams when additional support is required.
• Document interactions and maintain detailed support records.
• Enter service and route-related data to support billing and scheduling operations.
• Maintain high standards of productivity, efficiency, and service quality.
• Contribute to continuous quality improvement by following procedures.
• Work with colleagues to ensure consistent service delivery and issue resolution.

Skills

Communication skills

Active listening

Teamwork

Problem-solving

Conflict resolution

Attention to detail

Multi-tasking

Bilingual (advantage)

Education

Associate's or Bachelor's degree preferred

Tools

Basic computer proficiency

Job description

Jobgether is seeking a Customer Service Rep - Corporate based in the United States to deliver exceptional customer experiences by handling service requests and inquiries. This fully remote role serves as the primary contact for customers via inbound calls with occasional outbound follow-ups, maintaining accurate records, and supporting billing and route scheduling.

You will join a collaborative team, collaborate across departments, and contribute to continuous quality improvements while meeting