Remote Customer Support Specialist for Federal Program

Jobgether; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Jobgether is seeking a customer support specialist to act as the primary contact for a federal civilian program and deliver reliable, professional assistance on a fully remote basis within the United States.

You will handle multi-channel inquiries, resolve routine issues, and maintain accurate records while meeting SLA targets in a fast-paced environment. The role offers professional development in customer service and a collaborative remote team setting.

Qualifications

• High school diploma or GED and 0-2 years of call center experience.
• Strong communication, active listening, and computer proficiency.
• Fully remote work within the United States.
• Professional development opportunities in customer service.

Responsibilities

• Handle inbound and outbound calls, emails, and web chat inquiries.
• Resolve routine issues and maintain accurate account records.
• Meet SLAs and quality standards in a fast-paced environment.

Skills

Strong communication

Active listening

Computer proficiency

Customer service

Education

High school diploma or GED

Job description

Jobgether is seeking a customer support specialist to act as the primary contact for a federal civilian program and deliver reliable, professional assistance on a fully remote basis within the United States.

You will handle multi-channel inquiries, resolve routine issues, and maintain accurate records while meeting SLA targets in a fast-paced environment. The role offers professional development in customer service and a collaborative remote team setting.