Remote Customer Service Representative

Job On Remote Online USA; New York (NY); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading remote customer service provider is seeking a Remote Customer Service Representative to manage incoming calls and provide exceptional customer support. Candidates should have proven experience in customer support, excellent communication skills, and the ability to adapt to different customer needs. This full-time position offers paid training and the chance to work from home, making it ideal for individuals passionate about customer service.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Ability to adapt and respond to different types of characters.

Responsibilities

• Manage incoming calls and assess customers' needs.
• Build sustainable relationships through communication.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer support experience

Strong phone contact handling skills

Customer orientation

Excellent communication skills

Ability to multi-task

Job description

About the job Remote Customer Service Representative

Full Job Description

Looking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service..

Full-Time hours
Customer Service
Data Entry
Position Available now
Paid Training

Responsibilities

• Manage incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively