Remote Customer Experience Representative

Talentoma; New Jersey; On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Experience Representative for a full-time, work-from-home role. You will support customers with inquiries, service requests, and follow-ups while maintaining accurate records and professional communication.

The position emphasizes strong verbal and written communication, active listening, and the ability to work independently in a remote setting. Structured onboarding will help you learn CRM and customer-support processes.

Qualifications

• Excellent verbal and written communication abilities.
• Strong active listening and interpersonal skills.
• Friendly, professional, customer-focused approach.
• Comfortable using phone and computer, with basic tech proficiency.

Responsibilities

• Respond to customer inquiries through approved channels.
• Listen carefully to understand needs and expectations.
• Assist customers with routine questions and service requests.
• Document customer interactions and outcomes accurately.
• Maintain current customer information in designated systems.
• Complete assigned customer follow-up activities.
• Escalate requests requiring additional assistance.
• Maintain professional and helpful communication style.
• Support a consistent and positive customer journey.

Skills

Verbal communication

Written communication

Active listening

Interpersonal skills

Detail-oriented

Time management

Independent work

Tools

CRM platforms

Job description

The Remote Customer Experience Representative is an entry-level, full-time remote position focused on creating positive and consistent customer interactions. This role supports customers through questions, service requests, follow-up, and general assistance while maintaining accurate records and professional communication.

• Respond to customer inquiries through approved communication channels.
• Listen carefully to understand customer needs and expectations.
• Assist customers with routine questions and service requests.
• Document customer interactions and outcomes accurately.
• Maintain current customer information in designated systems.
• Complete assigned customer follow-up activities.
• Escalate requests requiring additional assistance.
• Maintain a professional and helpful communication style.
• Support a consistent and positive customer journey.
• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication skills.
• Excellent active listening and interpersonal abilities.
• Friendly, professional, and customer-focused approach.
• Comfortable communicating by phone and computer.
• Basic computer and internet proficiency.
• Comfortable learning CRM and customer-support platforms.
• Strong attention to detail.
• Good organization and follow-through.
• Ability to work independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Clearly defined customer-support processes.