Remote Customer Service Rep II - Healthcare Impact & Growth

Premera Blue Cross; Georgia; Hybrid; USD 39,000 - 58,000; Full time

Benefits offered by this job

401(k) matching

Tuition assistance

Paid time off

On-site parking

Job summary

Premera is seeking a Customer Service Representative to deliver first call resolution for members and providers across multiple geographic locations. You will handle inbound/outbound calls, provide education, and document interactions with care.

The role emphasizes compliance with PPI and HIPAA, accuracy, and timely follow-up. A strong customer service background and the ability to work flexible shifts are essential.

Qualifications

• Two years of customer service experience.
• Ability to defuse conflict and address customer concerns with empathy.
• Proficiency with Microsoft Office Suite and navigatING multiple screens.

Responsibilities

• Provide inbound/outbound customer service with first call resolution.
• Document and research issues; route to appropriate department as needed.
• Maintain PPI compliance and accurate information exchange.

Skills

Customer service

Empathy

Microsoft Office

Communication

Education

HS Diploma (GED)

2+ yrs college/work

Tools

Microsoft Office

CRM software

Job description

Premera is seeking a Customer Service Representative to deliver first call resolution for members and providers across multiple geographic locations. You will handle inbound/outbound calls, provide education, and document interactions with care.

The role emphasizes compliance with PPI and HIPAA, accuracy, and timely follow-up. A strong customer service background and the ability to work flexible shifts are essential.