Healthcare CSR II - Remote, Full-Time with Growth

Premera Blue Cross; Florida; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Pension equity plan

Paid time off + holidays

Tuition assistance

Job summary

Premera Blue Cross is hiring Customer Service Representatives to support members and providers across multiple regions. The CSR II role emphasizes inbound/outbound calls and email resolution, with training and a hybrid work model including work-from-home flexibility.

You will handle claims questions, provide education, and document interactions while maintaining HIPAA and PPI standards. The position requires customer service experience, a high school diploma or GED, and the ability to navigate

Qualifications

• Two years of customer service experience
• Proficient in Microsoft Office Suite and navigating multiple screens
• Able to defuse conflict with empathy and respect
• Able to adapt communication to broad audiences

Responsibilities

• Handle inbound/outbound calls or emails with first-call resolution
• Research, resolve, and document customer inquiries; escalate as needed
• Follow up on pended items and route documents to correct departments
• Protect customer information and comply with privacy regulations
• Maintain performance metrics and attendance while handling sensitive information

Skills

Empathy & respect

Conflict de-escalation

Live call support

Multitasking across screens

Shift flexibility

Education

High School Diploma or GED

Two years college coursework or 3 years work experience

Tools

Microsoft Office Suite

Job description

Premera Blue Cross is hiring Customer Service Representatives to support members and providers across multiple regions. The CSR II role emphasizes inbound/outbound calls and email resolution, with training and a hybrid work model including work-from-home flexibility.

You will handle claims questions, provide education, and document interactions while maintaining HIPAA and PPI standards. The position requires customer service experience, a high school diploma or GED, and the ability to navigate