Customer Service Specialist II – Remote & Growth Potential

Premera Blue Cross; Minneota (MN); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K matching

Pension plan

Tuition assistance

Generous PTO and holidays

On-site parking (hybrid options)

Job summary

Premera Blue Cross is hiring Customer Service Representatives to support members and providers with inbound/outbound calls and emails. You will resolve issues on the first contact, educate callers, and document interactions with accuracy.

The role involves routine research, escalation when needed, and maintaining PII standards. The CSR II position offers a 40-hour work week, paid training, and a competitive benefits package.

Qualifications

• Two years of customer service experience.
• Ability to defuse conflict and address customer concerns with empathy and respect.
• Proficiency with Microsoft Office Suite and navigating multiple screens.

Responsibilities

• Provide inbound and outbound customer service with first call or email resolution.
• Research issues and document all member interactions.
• Follow up on pending items and route to appropriate departments for completion.
• Handle highly sensitive information in compliance with PII/HIPAA requirements.

Skills

Customer service

Communication

Conflict de-escalation

Microsoft Office

Education

High School Diploma or GED

Two years college coursework or three years customer service

Tools

Microsoft Office Suite

Job description

Premera Blue Cross is hiring Customer Service Representatives to support members and providers with inbound/outbound calls and emails. You will resolve issues on the first contact, educate callers, and document interactions with accuracy.

The role involves routine research, escalation when needed, and maintaining PII standards. The CSR II position offers a 40-hour work week, paid training, and a competitive benefits package.