Healthcare Customer Support Specialist II - Remote

Premera Blue Cross; Clayton (NC); A distancia; USD 39.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Twelve weeks of paid virtual training

Work from home, full time

Health, vision, dental benefits starts

401k employer match and pension

Descripción de la vacante

Premera Blue Cross is hiring Customer Service Representatives to provide first-call resolution for members and providers across multiple locations. The role includes inbound/outbound calls, researching and documenting inquiries, and ensuring timely responses while protecting sensitive information.

A supportive training program, remote work option, and comprehensive benefits are offered. The CSR II position emphasizes strong communication, empathy, and adherence to quality metrics, with

Formación

• High School Diploma or GED required.
• Two years college coursework or three years work experience in customer service preferred.
• Experience in healthcare, insurance, benefits, or claims processing is a plus.

Responsabilidades

• Handle inbound and outbound customer service calls and emails with first call resolution.
• Research and document issues; escalate when needed and follow up on pended items.
• Maintain PII/PHI protections while handling sensitive information.
• Meet performance metrics and attendance expectations.
• Perform other duties as assigned.

Conocimientos

Customer service

Phone support

Conflict de-escalation

Microsoft Office

Educación

High School Diploma or GED

Two years college coursework or three years work experience in customer service

Descripción del empleo

Premera Blue Cross is hiring Customer Service Representatives to provide first-call resolution for members and providers across multiple locations. The role includes inbound/outbound calls, researching and documenting inquiries, and ensuring timely responses while protecting sensitive information.

A supportive training program, remote work option, and comprehensive benefits are offered. The CSR II position emphasizes strong communication, empathy, and adherence to quality metrics, with