Remote Healthcare Customer Support Specialist II

Premera Blue Cross; Wisconsin; Remote; USD 39.000 - 58.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Vision coverage

Dental coverage

Tuition assistance

401K match

Pension plan

Paid time off

Zusammenfassung

Premera Blue Cross is hiring a Customer Service Representative to deliver first-call resolution for members and providers. The role emphasizes empathetic communication and accurate information handling across multiple systems.

The CSR II position includes inbound/outbound calls, research, and routine documentation while upholding PPI and HIPAA guidelines. Training is provided, with potential to work from home full-time after onboarding.

Qualifikationen

• Two years of customer service experience.
• Ability to defuse conflict and address concerns with empathy.
• Proficiency navigating multiple screens and systems during live calls.

Aufgaben

• Provide first-call or email resolution for customer inquiries.
• Research and document issues; escalate when needed.
• Maintain HIPAA and PPI awareness while handling sensitive information.
• Support customers and providers across multiple locations.
• Follow up on pending items and ensure accuracy of documentation.

Kenntnisse

Customer service

Conflict resolution

Microsoft Office

Empathy and communication

Ausbildung

High School Diploma or GED

Two years of college coursework

Tools

Microsoft Office Suite

Jobbeschreibung

Premera Blue Cross is hiring a Customer Service Representative to deliver first-call resolution for members and providers. The role emphasizes empathetic communication and accurate information handling across multiple systems.

The CSR II position includes inbound/outbound calls, research, and routine documentation while upholding PPI and HIPAA guidelines. Training is provided, with potential to work from home full-time after onboarding.