Remote Customer Service Rep I – Member Support

Sentara Health Plans; Virginia Beach (VA); Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k)/403(b) with employer match

Paid time off

Tuition assistance

Life Insurance

Job summary

Sentara Health is seeking a Customer Service Representative I for a remote role requiring residency in Virginia or North Carolina. The position handles member inquiries on eligibility, benefits, claims, and patient services, with on-site travel if needed.

Requires 2+ years of customer service and data entry experience, plus scheduling background. Base pay ranges from $20.65 to $30.78 hourly, with potential bonuses and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• Resolve issues related to member eligibility, plan benefits, and claim payments.
• Update billing information and establish payment plans.
• Address patient scheduling and related services.
• Handle inbound calls to research and resolve inquiries.
• Maintain accurate data entry and records.

Skills

Customer service

Communication

Data entry

Scheduling

Call center

Education

High school diploma or equivalent

Job description

Sentara Health is seeking a Customer Service Representative I for a remote role requiring residency in Virginia or North Carolina. The position handles member inquiries on eligibility, benefits, claims, and patient services, with on-site travel if needed.

Requires 2+ years of customer service and data entry experience, plus scheduling background. Base pay ranges from $20.65 to $30.78 hourly, with potential bonuses and comprehensive benefits.