Customer Service Representative I

Sentara Healthcare Inc; Virginia Beach, Northern (VA, KY); Hybrid; USD 43,000 - 64,000; Full time

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative to handle inbound calls about member eligibility, plan benefits, claims, billing updates, and scheduling. You must reside in Virginia Beach or Hampton Roads and be able to travel on-site if connectivity issues occur.

Requires a high school diploma and at least two years of customer service experience, data entry, and scheduling; call center experience preferred. Competitive compensation and benefits are offered.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle research and resolution of telephone inquiries from members or patients.
• Address issues related to member eligibility, plan benefits, and claim payments.
• Assist with billing information updates, payment plans, and scheduling.

Skills

Customer service experience

Data entry

Scheduling

Call center experience

Education

High school diploma or equivalent

Job description

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status

Full-time, Day Shift

Position Location

This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours

Must be able to work between the hours of 8:00AM to 5:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High school diploma or equivalent Required

Experience

• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Experience in a high-volume call center preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.