Remote Health Plan Customer Care Specialist

Talentify; Harrisonburg (VA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Sick leave

Parental leave

Disability insurance

Life Insurance

401k match

Tuition assistance

Student debt payoff

CEUs access

Pet insurance

Legal resources

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative to support members and patients with inquiries on eligibility, prescription benefits, and billing. You will handle high-volume calls during standard hours and may need to travel on-site if connectivity issues arise.

A high school diploma and two years of customer service experience are required. Epic Beaker experience and prior scheduling exposure are preferred.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to address issues related to member eligibility, plan prescription benefits, and claim payment issues.
• Update billing information and establish payment plans, and resolve payment inquiries.
• Provide patient scheduling and address patient services needs.

Skills

Customer service

Data entry

Scheduling

Call center

Communication

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

Sentara Health is seeking a full-time remote Customer Service Representative to support members and patients with inquiries on eligibility, prescription benefits, and billing. You will handle high-volume calls during standard hours and may need to travel on-site if connectivity issues arise.

A high school diploma and two years of customer service experience are required. Epic Beaker experience and prior scheduling exposure are preferred.