Customer Service Representative I

Talentify; Harrisonburg (VA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Sick leave

Parental leave

Disability insurance

Life Insurance

401k match

Tuition assistance

Student debt payoff

CEUs access

Pet insurance

Legal resources

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative to support members and patients with inquiries on eligibility, prescription benefits, and billing. You will handle high-volume calls during standard hours and may need to travel on-site if connectivity issues arise.

A high school diploma and two years of customer service experience are required. Epic Beaker experience and prior scheduling exposure are preferred.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to address issues related to member eligibility, plan prescription benefits, and claim payment issues.
• Update billing information and establish payment plans, and resolve payment inquiries.
• Provide patient scheduling and address patient services needs.

Skills

Customer service

Data entry

Scheduling

Call center

Communication

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

City/State Harrisonburg, VA

Work Shift First (Days)

Overview Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status Full-time, Day Shift

Position Location This is a remote position; however, candidates must reside in Harrisonburg area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours Must be able to work between the hours of 9:00AM to 5:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High school diploma or equivalent Required

Experience

• Two years of customer service experience required


• Previous data entry experience required


• Prior scheduling experience required


• Familiar with Epic beaker preferred


• Experience in a high-volume call center preferred

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans


• Adoption, Fertility and Surrogacy Reimbursement up to $10,000


• Paid Time Off and Sick Leave


• Paid Parental & Family Caregiver Leave


• Emergency Backup Care


• Long-Term, Short-Term Disability, and Critical Illness plans


• Life Insurance


• 401k/403B with Employer Match


• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education


• Student Debt Pay Down - $10,000


• Reimbursement for certifications and free access to complete CEUs and professional development


• Pet Insurance


• Legal Resources Plan


• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission \"to improve health every day\", this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.