Customer Service Representative

Upfront Plumbing Drains Heating and Air; Midvale (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid major holidays

Company events

Company parties

Job summary

Upfront Plumbing Drains Heating and Air in Midvale, UT is hiring a full-time Customer Service Associate to deliver excellent customer service while handling a variety of administrative tasks in the Midvale area. The role offers a competitive hourly wage of $16-$18, depending on experience.

The position includes a supportive culture with PTO, paid holidays, company events, and parties. Typical hours are Monday through Friday, in-office work, with opportunities to grow within the company.

Qualifications

• Must be able to work in the office in Midvale, UT.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to work in both team and individual environments.
• Willingness to learn additional skills and grow with the company.
• Must live in the Salt Lake Valley.

Responsibilities

• Answer inbound calls, texts, and emails from customers.
• Gather information, manage schedules, and process new and existing service requests.
• Provide clear answers with knowledge of the plumbing industry to customers.

Skills

Problem solver

Organized

Fast learner

Friendly

Job description

Upfront Plumbing Drains Heating and Air is currently hiring for a full-time Customer Service Associate to provide excellent customer service while managing a variety of administrative tasks in the Midvale, UT area. This position earns a competitive wage of $16-$18 per hour, depending on experience.

In addition to competitive pay and our work hard, play hard culture, we offer our Customer Service Associates the following benefits and perks:

• Paid time off (PTO)
• Paid major holidays
• Company events
• Company parties

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! We hope to meet you soon!

DAY-TO-DAY

This full-time position typically works Monday - Friday.

As a Customer Service Associate, you provide support to our plumbers out in the field. You answer inbound calls, texts, and emails. As you interact with clients, you gather information, manage schedules, and process new and existing service requests. Your knowledge of the plumbing industry allows you to provide clear answers to any questions our customers may have. You get great satisfaction from providing excellent customer service and love helping the team from the comfort of your home!

ABOUT UPFRONT PLUMBING DRAINS HEATING AND AIR

For nearly two decades our company has been serving the Salt Lake community a unique and fresh service experience. Our ability to improve terrible situations and maintain excellent health and sanitation standards for our community has earned us a well-trusted reputation. We are licensed, bonded, and insured meaning we get jobs done fast and done right.

We are a team of highly motivated individuals that thrive in a laid-back and easy-going environment. Our culture allows us to strive for success while never losing our passion. We aim to be a long-standing company where employees can build lifelong careers and have a place to endlessly succeed. Our team enjoys feeling valued and appreciated while being a part of a company that never stops growing.

OUR IDEAL CUSTOMER SERVICE ASSOCIATE

• A problem solver - eager to help and finds creative solutions
• Organized - manages time well and effectively prioritizes multiple tasks
• A fast learner - willing to learn new skills
• Friendly - can easily establish a good rapport with people

If this sounds like you, keep reading!

REQUIREMENTS

• Must be able to work in the office in Midvale, UT
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Ability to work in both team and individual environments
• Willingness to learn additional skills and grow with the company
• Must live in the Salt Lake Valley

If you meet the above requirements, we need you.

Location: 84084