Customer Service Representative

Upfront Plumbing Drains Heating and Air; Boise (ID); Remote; USD 37,000 - 46,000; Full time

Benefits offered by this job

401(k) plan

Vacation pay

Opportunities for professional growth

Job summary

Upfront Plumbing Drains Heating and Air is seeking a full-time Customer Service Rep to join our remote team serving the Idaho (Boise area) market. The position offers an hourly wage of $18–$22 depending on experience and a comprehensive benefits package including a 401(k), vacation pay, growth opportunities, and a collaborative culture.

The day-to-day involves working remotely from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities.

Qualifications

• Residence in Idaho (Boise area).
• Ability to work remotely with own computer, monitors, phone, and high-speed internet.
• Clear and professional communication in a fast-paced, high-volume call environment.
• Strong decision-making and real-time problem-solving abilities.

Responsibilities

• Serve as main point of contact for customers and manage a high volume of inbound calls.
• Schedule jobs by matching technicians to assignments based on urgency, location, and skill.
• Act as liaison among customers, technicians, and management; keep all parties informed.
• Confirm appointments, reschedule when needed, update records, and ensure follow-through.

Skills

Customer service

Call handling

Communication

Problem solving

Reliability

Job description

Upfront Plumbing, Drains, Heating, and Air is currently seeking a full-time Customer Service Rep to join our remote team, serving the Idaho (Boise area) market. This is a full-time, year-round position offering stability, an hourly wage of $18 – $22 depending on experience, and a comprehensive benefits package that includes:

• 401(k) plan
• Vacation pay
• Opportunities for professional growth and advancement
• Supportive and collaborative work culture

YOUR DAY-TO-DAY:

The Customer Service Rep will work remotely from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities. This schedule provides a consistent workweek while allowing you to perform your duties from a professional home office setup.

As a remote Customer Service Rep, you will begin each day as the primary point of contact for customers, managing a high volume of inbound calls. You will be responsible for maintaining control of each conversation, efficiently gathering necessary information, and ensuring calls are handled promptly without delay. Your tasks will include scheduling jobs by matching technicians to the appropriate assignments based on urgency, location, and skill set. Throughout the day, you will serve as the main communication liaison among customers, technicians, and management, keeping all parties informed of updates and changes. You will also be responsible for confirming appointments, rescheduling as needed, updating records, and ensuring that every customer interaction is completed with accuracy and follow-through.

REQUIREMENTS:

• Residence in Idaho (Boise area)
• Ability to work remotely with your own computer, monitors, phone, and high-speed internet suitable for a call-heavy role
• Skills in clear and professional communication in a fast-paced, high-volume call environment
• Strong decision-making and real-time problem-solving abilities
• Accountability for follow-through and closing the loop on customer needs
• Commitment to reliability, clarity, and consistency

LEARN MORE ABOUT OUR MISSION:

For nearly twenty years, Upfront Plumbing Drains Heating and Air has delivered a new standard of service to the community. Our team is committed to improving challenging situations while upholding the highest standards of health and sanitation. As a licensed, bonded, and insured company, we are known for getting the job done quickly and correctly, earning the trust of our community.

We are a motivated team that thrives in a relaxed and supportive environment. Our culture encourages success without sacrificing passion. We strive to be a company where employees can build long-term careers, achieve their goals, and feel appreciated as part of a growing organization.