HVAC CSR & Scheduling Specialist

Paycom - ATS; Boise (ID); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Employee discount

Paid time off

401K with employer match

Tuition reimbursement

Job summary

Western Heating & Air Conditioning in Boise is seeking a Customer Service Representative to be the primary contact for customers, handling inbound calls, scheduling, and data entry. The role requires attention to detail and strong phone communication in a fast-paced office environment.

We value integrity and initiative, offering a supportive, team-oriented workplace. Benefits include health/dental insurance, retirement options, and PTO. Salary ranges from $17.00 to $20.00 hourly, DOE.

Qualifications

• Requires high school diploma or equivalent.
• Prior customer service experience preferred.
• Must have strong phone communication and data-entry skills.

Responsibilities

• Answer inbound calls and provide exceptional customer service.
• Schedule service appointments and coordinate technician dispatching.
• Assist with data entry and documentation duties.
• Maintain accurate customer records and service information.
• Coordinate internal communication between CSR and other departments.

Skills

Strong communication

Multitasking

Detail-oriented

Customer service

Call center experience

Education

High school diploma

Tools

Microsoft Office

Job description

Western Heating & Air Conditioning in Boise is seeking a Customer Service Representative to be the primary contact for customers, handling inbound calls, scheduling, and data entry. The role requires attention to detail and strong phone communication in a fast-paced office environment.

We value integrity and initiative, offering a supportive, team-oriented workplace. Benefits include health/dental insurance, retirement options, and PTO. Salary ranges from $17.00 to $20.00 hourly, DOE.