Remote Customer Service Rep (Financial) – Career Growth

Concentrix; Austin (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay available

Job summary

Concentrix is hiring a remote Customer Service Representative to deliver exceptional support for a Fortune 500 company. The role emphasizes a people‑first culture, growth opportunities, and inclusive benefits for U.S. employees.

You will handle inbound support, resolve basic tech issues, and document customer interactions while offering extensions or new products. A quiet home office and reliable internet are required.

Qualifications

• Minimum 6 months of soft sales experience (upselling/recommending products).
• At least 1 year of customer service experience.
• Open availability to work schedules.
• High school diploma or GED.
• Quiet home workspace with reliable internet.
• Ability to multitask in a fast-paced environment.
• Willingness to learn new technologies.
• Strong computer navigation skills.
• Desktop or laptop available; company may provide a work computer.
• High-speed internet (no wireless hotspots) and a smartphone.
• Must reside in the United States with a valid U.S. address.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences…with a smile.

Skills

Soft sales

Customer service

Open availability

Multitasking

PC navigation

Smartphone usage

Education

High school diploma or GED

Job description

Concentrix is hiring a remote Customer Service Representative to deliver exceptional support for a Fortune 500 company. The role emphasizes a people‑first culture, growth opportunities, and inclusive benefits for U.S. employees.

You will handle inbound support, resolve basic tech issues, and document customer interactions while offering extensions or new products. A quiet home office and reliable internet are required.