Customer Service Representative - Call Center

Concentrix; Florida; Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Concentrix is hiring a Customer Service Associate to support leading global brands in the professional, scientific, and technical services sector. You will handle inbound customer inquiries via phone, chat, and email, resolve issues, process requests, and document interactions using CRM tools.

You’ll troubleshoot basic technical and account concerns, follow defined workflows, and meet quality, accuracy, and productivity targets.

Qualificações

• Handle inbound customer inquiries via phone, chat, and email.
• Document interactions using CRM tools.
• Follow defined workflows and meet quality, accuracy, and productivity targets.

Responsabilidades

• Handle inbound customer inquiries via phone, chat, and email.
• Resolve issues, process requests, and document interactions using CRM tools.
• Troubleshoot basic technical and account concerns.
• Follow defined workflows and meet quality, accuracy, and productivity targets.

Ferramentas

CRM tools

Descrição da oferta de emprego

Concentrix is hiring a Customer Service Associate to support leading global brands in the professional, scientific, and technical services sector. In this role, you will handle inbound customer inquiries via phone, chat, and email, resolve issues, process requests, and document interactions using CRM tools. You’ll troubleshoot basic technical and account concerns, follow defined workflows, and meet quality, accuracy, and productivity targets. Working within a collaborative, inclusive team, you’ll receive training, ongoing coaching, and opportunities to grow into advanced CX, analytics, or client management roles.