Remote Customer Service Pro: Inbound & Outbound

MCI; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI in Dallas, Texas is seeking a Customer Service Representative to provide support across customer service, technical assistance, and sales. You’ll engage with customers nationwide, resolve issues, promote products, and ensure every interaction delivers a best-in-class experience.

This role emphasizes teamwork, strong communication, reliable attendance, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Fluent in English (spoken and written).
• Typing speed of at least 20 words per minute.
• Proficient in data entry and basic computer use.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Comfortable navigating Windows PC applications and learning new systems.
• Reliable high-speed wired internet connection (minimum 20Mbps download).
• Strong communication and organizational skills.
• Dependable with excellent attendance and punctuality.
• Skilled in troubleshooting and resolving customer concerns.
• Customer-focused with empathy, patience, and responsiveness.
• Able to multitask, stay focused, and manage time independently.
• Team-oriented with a strong commitment to customer satisfaction.
• Thrives in a dynamic, fast-paced environment.
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues.

Responsibilities

• Manage inbound and outbound customer interactions with professionalism and courtesy.
• Actively listen to customer needs and provide effective, personalized solutions.
• Use internal systems to manage accounts and process claims accurately.
• Follow established scripts, policies, and procedures to ensure consistency.
• Leverage training and knowledge bases to respond to inquiries confidently.
• Maintain confidentiality and handle personal information responsibly.
• Escalate complex issues to the appropriate team when necessary.
• Strive for first-call resolution through effective problem-solving.
• Participate in training and stay current on system and process updates.
• Meet attendance and scheduling expectations consistently.

Skills

Fluent English

Strong communication

Customer-focused

Time management

Typing speed 20 WPM

Data entry

Microsoft Office

Windows applications

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI in Dallas, Texas is seeking a Customer Service Representative to provide support across customer service, technical assistance, and sales. You’ll engage with customers nationwide, resolve issues, promote products, and ensure every interaction delivers a best-in-class experience.

This role emphasizes teamwork, strong communication, reliable attendance, and the ability to multitask in a fast-paced environment.