Remote Customer Service Pro — Growth & PTO

The Sydney Call Centre; United States; Remote; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Life insurance

Supplemental insurance

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI, a leading US-based tech-enabled business services provider, is hiring Work-at-Home Customer Service Agents to support customers via phone, email, or chat from a remote location.

Ideal candidates are empathetic, patient, and capable of working independently, with strong communication skills, a reliable internet connection, and a quiet workspace. Training is provided, and a comprehensive benefits package accompanies a competitive compensation structure.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and elevate issues when necessary.
• Maintain detailed records of customer interactions.
• Meet performance metrics including response time and customer satisfaction.

Skills

Customer service excellence

Communication skills

Remote work

Problem solving

Education

High school diploma or equivalent

Job description

MCI, a leading US-based tech-enabled business services provider, is hiring Work-at-Home Customer Service Agents to support customers via phone, email, or chat from a remote location.

Ideal candidates are empathetic, patient, and capable of working independently, with strong communication skills, a reliable internet connection, and a quiet workspace. Training is provided, and a comprehensive benefits package accompanies a competitive compensation structure.