Remote Customer Experience Specialist

MCI; California; Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Job summary

MCI is hiring Work-at-Home Customer Service Agents to provide friendly and efficient support from a remote location across the US/Canada. This role is ideal for empathetic, patient problem-solvers who enjoy working independently.

Responsibilities include handling inquiries via phone, email, or chat, giving accurate product and policy information, resolving issues, and maintaining detailed customer records while meeting performance targets.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalation when necessary.
• Maintain detailed records of customer interactions.
• Meet performance metrics including response time and customer satisfaction.

Skills

Customer service

Communication skills

Empathy

Patience

Remote work ability

Independent work

Reliable internet

Education

High school diploma

Job description

MCI is hiring Work-at-Home Customer Service Agents to provide friendly and efficient support from a remote location across the US/Canada. This role is ideal for empathetic, patient problem-solvers who enjoy working independently.

Responsibilities include handling inquiries via phone, email, or chat, giving accurate product and policy information, resolving issues, and maintaining detailed customer records while meeting performance targets.