Remote Call Center Agent - Customer Care Pro

MCI; West Virginia; Remote; USD 32,000 - 52,000; Full time

Job summary

MCI is seeking a motivated Full-Time Call Center Representative to deliver outstanding customer support from a remote work-at-home setup. Answer questions, resolve concerns, and guide customers to solutions in a fast-paced environment. Strong communication and reliability are essential.

Ideal candidates are 18+, have a high school diploma or GED, fluent English, and solid problem-solving and listening skills. Prior call center or CRM experience is a plus; training provided.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

English fluency

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a motivated Full-Time Call Center Representative to deliver outstanding customer support from a remote work-at-home setup. Answer questions, resolve concerns, and guide customers to solutions in a fast-paced environment. Strong communication and reliability are essential.

Ideal candidates are 18+, have a high school diploma or GED, fluent English, and solid problem-solving and listening skills. Prior call center or CRM experience is a plus; training provided.