Remote Customer Service Pro | Elevate Client Experience

Dayton Roger's; New Mexico; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Paid time off and holidays

Advancement opportunities

Supportive work environment

Job summary

Dayton Roger's Contract is seeking a Customer Service Representative to be the first point of contact for clients in a remote setting. You will handle inquiries, resolve complaints, and provide general support to ensure prompt, courteous service.

This full-time position follows regular business hours and requires attention to detail and a customer-first mindset. Responsibilities include answering calls, explaining services and pricing, assisting with orders, coordinating appointments, and

Qualifications

• Proven ability to communicate clearly and empathetically with customers.
• Strong problem-solving and conflict resolution abilities.
• Ability to manage multiple tasks and maintain accurate records.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Provide information about services, pricing, and availability
• Assist customers with placing orders and scheduling appointments
• Resolve customer complaints and issues in a calm and professional manner
• Maintain accurate and detailed records of all customer interactions
• Collaborate with other departments to ensure customer satisfaction
• Identify areas for improvement in the customer service process and suggest changes
• Follow up with customers to ensure concerns are resolved
• Stay up-to-date on company policies, procedures, and services to provide accurate information

Skills

Excellent communication

Interpersonal skills

Problem-solving

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Dayton Roger's Contract is seeking a Customer Service Representative to be the first point of contact for clients in a remote setting. You will handle inquiries, resolve complaints, and provide general support to ensure prompt, courteous service.

This full-time position follows regular business hours and requires attention to detail and a customer-first mindset. Responsibilities include answering calls, explaining services and pricing, assisting with orders, coordinating appointments, and