Remote Customer Service Specialist

Dayton Roger's; New Jersey; On-site; USD 36,000 - 54,000; Full time

Job summary

Dayton Roger's is seeking a Customer Service Representative to act as the main point of contact for clients while delivering exceptional service. This role emphasizes responsiveness, product knowledge, and collaborative problem-solving in a remote setting.

As a key liaison, you will respond to inquiries, provide information about services, and help maintain client satisfaction while supporting cross-department coordination and process improvements.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving and conflict resolution abilities are important.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office and other relevant software is expected.
• Attention to detail and strong organizational skills are necessary.

Responsibilities

• Respond to customer inquiries and concerns in a timely and professional manner
• Provide information about our services and products to potential and existing customers
• Handle and resolve customer complaints and issues
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Stay updated on company products and services to effectively address customer inquiries
• Follow up with customers to ensure their needs have been met
• Identify and implement strategies to improve customer service processes and procedures

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Dayton Roger's is seeking a Customer Service Representative to act as the main point of contact for clients while delivering exceptional service. This role emphasizes responsiveness, product knowledge, and collaborative problem-solving in a remote setting.

As a key liaison, you will respond to inquiries, provide information about services, and help maintain client satisfaction while supporting cross-department coordination and process improvements.