Remote Customer Service Pro — Client Happiness & Support

Zim Directory; Dallas (TX); Remote; USD 21,000 - 28,000; Part time

Benefits offered by this job

Fully remote position

Competitive benefits package

Paid training provided

Job summary

DLN Consulting Group is seeking a Remote Customer Service Representative to join our growing team. This part-time role focuses on delivering exceptional service to clients across channels, resolving inquiries, and maintaining accurate CRM records in a fully remote environment.

Responsibilities include prompt communication via phone, email, and chat, issue escalation, onboarding support for new clients, and achieving performance targets.

Qualifications

• Experience in customer service and CRM systems.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Resolve client issues and complaints with professionalism and urgency.
• Maintain accurate records of client interactions in CRM systems.
• Escalate complex issues to appropriate departments.
• Follow up with clients to ensure satisfaction and resolution.
• Support onboarding of new clients with guidance and resources.
• Meet daily and weekly performance metrics and service level targets.
• Collaborate with internal teams to improve client experience.

Job description

DLN Consulting Group is seeking a Remote Customer Service Representative to join our growing team. This part-time role focuses on delivering exceptional service to clients across channels, resolving inquiries, and maintaining accurate CRM records in a fully remote environment.

Responsibilities include prompt communication via phone, email, and chat, issue escalation, onboarding support for new clients, and achieving performance targets.