Remote Client Success & Support Specialist

DLN Consulting Group; United States; Remote; USD 21,000 - 30,000; Part time

Benefits offered by this job

Fully remote position

Competitive benefits package

Paid training provided

Job summary

DLN Consulting Group is seeking a Remote Customer Service Representative to join our fully remote team on a part-time basis. You will be the first point of contact for clients and prospects, delivering outstanding service and resolving inquiries with professionalism.

In this role, you will respond to inquiries via phone, email, and chat, maintain accurate CRM records, escalate complex issues, and support onboarding with guidance and resources.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat
• Resolve client issues and complaints with professionalism and urgency
• Maintain accurate records of client interactions in CRM systems
• Escalate complex issues to appropriate departments
• Follow up with clients to ensure satisfaction and resolution
• Support onboarding of new clients with guidance and resources
• Meet daily and weekly performance metrics and service level targets
• Collaborate with internal teams to improve client experience

Job description

DLN Consulting Group is seeking a Remote Customer Service Representative to join our fully remote team on a part-time basis. You will be the first point of contact for clients and prospects, delivering outstanding service and resolving inquiries with professionalism.

In this role, you will respond to inquiries via phone, email, and chat, maintain accurate CRM records, escalate complex issues, and support onboarding with guidance and resources.