Customer Service Representative-Remote

Ali Aydi; Dallas (TX); Hybrid; USD 21,000 - 30,000; Full time

Job summary

DLN Consulting Group is expanding its fully remote customer service team to support our growing client base across the United States.

The Remote Customer Service Representative will be the first point of contact for clients, delivering courteous, efficient support via phone, email and chat, resolving inquiries and maintaining positive relationships. You will document interactions in our CRM, escalate complex issues, and assist in onboarding new clients while meeting daily performance targets.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat
• Resolve client issues and complaints with professionalism and urgency
• Maintain accurate records of client interactions in CRM systems
• Escalate complex issues to appropriate departments
• Follow up with clients to ensure satisfaction and resolution
• Support onboarding of new clients with guidance and resources
• Meet daily and weekly performance metrics and service level targets
• Collaborate with internal teams to improve client experience

Skills

CRM Software

Customer Service

Problem Solving

Conflict Resolution

Tools

CRM Systems

Job description

About DLN Consulting Group
DLN Consulting Group is a professional services firm delivering tailored business solutions across multiple industries. We are committed to excellence in client engagement and are growing our remote customer service team to support our expanding client base.

Position Overview
The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment.

• Respond promptly to client inquiries via phone, email, and chat
• Resolve client issues and complaints with professionalism and urgency
• Maintain accurate records of client interactions in CRM systems
• Escalate complex issues to appropriate departments
• Follow up with clients to ensure satisfaction and resolution
• Support onboarding of new clients with guidance and resources
• Meet daily and weekly performance metrics and service level targets
• Collaborate with internal teams to improve client experience

Tags

Customer Support Problem Solving Conflict Resolution CRM Systems Customer Service and Data Entry

Details

Who may apply USA Only As the board states it — check the description for country or time-zone limits.