Remote Client Care & Support Specialist

Zim Directory; Alexandria (VA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Paid training and onboarding

Career advancement opportunities

Collaborative and supportive team

Job summary

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to serve as the primary contact for clients. You will manage relationships, resolve inquiries, and ensure a seamless end-to-end experience in a fully remote environment.

The ideal candidate has 1–3 years in customer service, strong communication skills, and proficiency with CRM tools and video conferencing. Join a team committed to helping clients effectively from anywhere.

Qualifications

• Requires strong verbal and written communication abilities.
• 1–3 years in customer service or client support.
• Proficient with email, CRM tools, and video conferencing platforms.
• Reliable internet connection and dedicated home workspace.
• Ability to manage multiple client accounts simultaneously.

Responsibilities

• Be the primary point of contact for clients and manage relationships from first contact through resolution.
• Resolve inquiries promptly and ensure a seamless customer experience.
• Collaborate with clients to understand needs and provide empathetic, solutions-focused support.

Skills

Communication skills

Problem-solving

Multitasking

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Email

CRM tools

Video conferencing

Job description

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to serve as the primary contact for clients. You will manage relationships, resolve inquiries, and ensure a seamless end-to-end experience in a fully remote environment.

The ideal candidate has 1–3 years in customer service, strong communication skills, and proficiency with CRM tools and video conferencing. Join a team committed to helping clients effectively from anywhere.