Remote Customer Service Specialist — Part-Time

Kenyan Edu; Dallas (TX); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive benefits

Paid training provided

Fully remote position

Job summary

DLN Consulting Group is expanding its remote customer service team. The part-time role supports clients and prospects from a fully remote environment, delivering prompt responses via phone, email, and chat.

You will maintain accurate records in the CRM and work with internal teams to improve the client experience. The ideal candidate has strong communication skills, a client-focused mindset, and the ability to meet daily performance targets.

Qualifications

• Experience in customer service or call center environments.
• Strong communication and problem-solving skills.
• Ability to work effectively in a fully remote setup.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Resolve client issues and complaints with professionalism and urgency.
• Maintain accurate records of client interactions in CRM systems.
• Escalate complex issues to appropriate departments.
• Follow up with clients to ensure satisfaction and resolution.
• Support onboarding of new clients with guidance and resources.
• Meet daily and weekly performance metrics and service level targets.
• Collaborate with internal teams to improve client experience.

Job description

DLN Consulting Group is expanding its remote customer service team. The part-time role supports clients and prospects from a fully remote environment, delivering prompt responses via phone, email, and chat.

You will maintain accurate records in the CRM and work with internal teams to improve the client experience. The ideal candidate has strong communication skills, a client-focused mindset, and the ability to meet daily performance targets.