Remote Customer Service & Onboarding Specialist

Ali Aydi; Dallas (TX); Hybrid; USD 21,000 - 30,000; Full time

Job summary

DLN Consulting Group is expanding its fully remote customer service team to support our growing client base across the United States.

The Remote Customer Service Representative will be the first point of contact for clients, delivering courteous, efficient support via phone, email and chat, resolving inquiries and maintaining positive relationships. You will document interactions in our CRM, escalate complex issues, and assist in onboarding new clients while meeting daily performance targets.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat
• Resolve client issues and complaints with professionalism and urgency
• Maintain accurate records of client interactions in CRM systems
• Escalate complex issues to appropriate departments
• Follow up with clients to ensure satisfaction and resolution
• Support onboarding of new clients with guidance and resources
• Meet daily and weekly performance metrics and service level targets
• Collaborate with internal teams to improve client experience

Skills

CRM Software

Customer Service

Problem Solving

Conflict Resolution

Tools

CRM Systems

Job description

DLN Consulting Group is expanding its fully remote customer service team to support our growing client base across the United States.

The Remote Customer Service Representative will be the first point of contact for clients, delivering courteous, efficient support via phone, email and chat, resolving inquiries and maintaining positive relationships. You will document interactions in our CRM, escalate complex issues, and assist in onboarding new clients while meeting daily performance targets.