Remote Client Care & Success Specialist

Ali Aydi; Alexandria (VA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to be the primary contact for clients, managing relationships, answering inquiries, and guiding them from first contact through resolution.

The role is fully remote, requires 1–3 years in customer service, strong communication, and proficiency with CRM tools and video conferencing. Paid training and onboarding are provided, with a collaborative team culture.

Qualifications

• High school diploma required; associate’s or bachelor’s degree preferred.
• 1–3 years in customer service or client support.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and patience under pressure.
• Proficient with email, CRM tools, and video conferencing platforms.
• Reliable internet connection and dedicated home workspace.
• Ability to manage multiple client accounts simultaneously.
• Professional, empathetic, and solutions-focused attitude.
• Fully remote position.
• Paid training and onboarding.
• Collaborative and supportive team culture.

Responsibilities

• Serve as primary point of contact for clients.
• Manage client relationships and resolve inquiries.
• Ensure seamless experience from first contact through resolution.
• Collaborate with team in a fully remote environment.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Time management

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM tools

Video conferencing platforms

Email

Job description

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to be the primary contact for clients, managing relationships, answering inquiries, and guiding them from first contact through resolution.

The role is fully remote, requires 1–3 years in customer service, strong communication, and proficiency with CRM tools and video conferencing. Paid training and onboarding are provided, with a collaborative team culture.