Remote Customer Support & Onboarding Specialist

DLN Consulting Group; New York (NY); Remote; USD 21,000 - 30,000; Part time

Benefits offered by this job

Fully remote position

Competitive benefits package

Paid training provided

Job summary

DLN Consulting Group is expanding its remote customer service team and seeks a part-time Customer Service Representative to join our fully remote operations. You will be the first point of contact for clients, handling inquiries via phone, email and chat, and ensuring swift, professional resolutions while maintaining positive relationships.

Responsibilities include documenting interactions in CRM, escalating complex issues, supporting onboarding of new clients, and meeting daily/weekly service

Qualifications

• Respond promptly to client inquiries via phone, email, and chat.
• Resolve client issues and complaints with professionalism and urgency.
• Maintain accurate records of client interactions in CRM systems.
• Escalate complex issues to appropriate departments.
• Follow up with clients to ensure satisfaction and resolution.
• Support onboarding of new clients with guidance and resources.
• Meet daily and weekly performance metrics and service level targets.
• Collaborate with internal teams to improve client experience.

Responsibilities

• Serve as first point of contact for clients and prospects in a remote setting.
• Deliver exceptional service and resolve inquiries efficiently.
• Maintain positive client relationships remotely.

Skills

Multichannel support

Client relationship building

Communication skills

Problem solving

Time management

Tools

CRM systems

Job description

DLN Consulting Group is expanding its remote customer service team and seeks a part-time Customer Service Representative to join our fully remote operations. You will be the first point of contact for clients, handling inquiries via phone, email and chat, and ensuring swift, professional resolutions while maintaining positive relationships.

Responsibilities include documenting interactions in CRM, escalating complex issues, supporting onboarding of new clients, and meeting daily/weekly service