Customer Care & Order Specialist (Hybrid/Remote)

Talentify; Gurnee (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work options

Generous paid time off

401K company match

Medical, dental, & vision insurance

Pet insurance

Annual fitness stipend

Employee discount on products

Summer Hours

LinkedIn learning membership

Job summary

PurposeBuilt Brands in Gurnee, Illinois, is seeking a Customer Service Representative to handle calls, emails, and purchase orders with accuracy and urgency. The role requires collaboration with internal teams to fulfill orders and resolve inquiries in a time-sensitive manner.

The ideal candidate has 1–2 years of customer service experience, strong time management, and good verbal communication. Proficiency with CRM systems and a proactive problem-solving mindset are essential.

Qualifications

• 1–2 years of customer service experience.
• Strong time management and multitasking skills.
• Proven initiative and self-motivation.
• Ability to collaborate across departments.
• Excellent organizational skills.
• Strong verbal communication skills.
• Proficient with CRM systems and standard business software.
• Creative and proactive problem solving for customers.

Responsibilities

• Handles customer calls, emails, and POs in a multi-site environment.
• Maintains professionalism in stressful situations while supporting team members.
• Multitasks to support customers and the sales team for timely delivery.
• Maintains and updates spreadsheets to track orders and lead times.
• Communicates regularly with team on orders and customer support.
• Responsible for all order entry and tracking information.
• Duties may change with or without notice.

Skills

Customer service

Time management

Multitasking

Initiative

Cross-functional collaboration

Organization

Verbal communication

CRM systems

Creative problem solving

Tools

CRM software

Job description

PurposeBuilt Brands in Gurnee, Illinois, is seeking a Customer Service Representative to handle calls, emails, and purchase orders with accuracy and urgency. The role requires collaboration with internal teams to fulfill orders and resolve inquiries in a time-sensitive manner.

The ideal candidate has 1–2 years of customer service experience, strong time management, and good verbal communication. Proficiency with CRM systems and a proactive problem-solving mindset are essential.