Remote Customer Service & Orders Specialist

Trueform Concrete, LLC; United States; Remote; USD 42,000 - 46,000; Full time

Job summary

Renovation Brands is seeking a Customer Service Representative for a fully remote role. You will handle inquiries, process orders, and liaise with vendors and trade customers to ensure accurate, timely service.

In this position, you will use CRM and order management tools, communicate effectively with customers and colleagues, and leverage AI to improve experiences while maintaining high standards of service.

Qualifications

• 2+ years of remote customer service experience.
• Excellent verbal and written communication skills.
• Analytical skills to identify issues and solutions.
• Commitment to exceptional customer service.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Familiarity with CS software, CRM systems, and basic IT skills.
• Comfortable using AI to enhance customer experience and efficiency.

Responsibilities

• Handle inbound/outbound phone inquiries and follow-ups.
• Process orders accurately using the company’s order management system.
• Serve as primary contact for vendors and trade customers.
• Respond to customer and vendor emails and engage via online chat.
• Build relationships with trade customers and drive repeat business.

Skills

Remote CS experience

Verbal communication

Written communication

Analytical skills

Multitasking

CRM systems

AI tools familiarity

Tools

CRM systems

Order management system

Email & chat tools

Job description

Renovation Brands is seeking a Customer Service Representative for a fully remote role. You will handle inquiries, process orders, and liaise with vendors and trade customers to ensure accurate, timely service.

In this position, you will use CRM and order management tools, communicate effectively with customers and colleagues, and leverage AI to improve experiences while maintaining high standards of service.