Remote Customer Service Operations Manager

U.S. Bank; United States; Remote; USD 67,000 - 78,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Job summary

U.S. Bank is seeking a leader to manage customer service staff in handling inquiries, investigating requests, and resolving problems.

You will ensure high-quality service and stay current on products and services, developing processes to improve efficiency in both phone and written communications. The role includes coaching contact center personnel, aligning with leadership, ensuring compliance, and driving policies to boost quality and productivity.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Three to five years of relevant experience preferred.
• Strong customer service and problem-solving skills required.

Responsibilities

• Manage customer service staff in receiving inquiries, investigating requests, answering questions and resolving problems.
• Maintain high level of quality customer service and ensure knowledge of products and services.
• Coach contact center personnel and collaborate with leadership to implement departmental goals and vision.
• Develop and enforce operating policies to increase quality and productivity and monitor performance.

Skills

Customer service excellence

Operational knowledge

Education

Bachelor's degree, or equivalent work experience

Job description

U.S. Bank is seeking a leader to manage customer service staff in handling inquiries, investigating requests, and resolving problems.

You will ensure high-quality service and stay current on products and services, developing processes to improve efficiency in both phone and written communications. The role includes coaching contact center personnel, aligning with leadership, ensuring compliance, and driving policies to boost quality and productivity.