Remote Customer Service Manager - Evening Shift

U.S. Bank; Texas; Hybrid; USD 67,000 - 78,000; Full time

Benefits offered by this job

Healthcare benefits

Paid vacation

401(k) plan

Sick leave

Job summary

U.S. Bank is seeking a senior operations manager to oversee customer service staff, drive quality, and continuously improve processes. The role is remote/home-based with CST hours and requires strong leadership, problem-solving, and regulatory knowledge.

You will coordinate with leadership to meet service standards and compliance across the region. The position emphasizes staff development, policy implementation, and performance monitoring to deliver exceptional customer experiences while

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to five years of relevant experience.
• Strong customer service and problem-solving skills.
• Effective leadership and communication abilities.

Responsibilities

• Manage customer service staff across the site/location.
• Maintain high quality customer service and resolve inquiries.
• Develop and enhance operating policies and procedures to improve efficiency and productivity.
• Ensure compliance with internal policies and applicable laws and regulations.
• Plan and schedule departmental activities to meet service standards and staffing needs.

Skills

Customer service

Leadership

Operations knowledge

Compliance knowledge

Communication skills

Computer skills

Education

Bachelor's degree

Job description

U.S. Bank is seeking a senior operations manager to oversee customer service staff, drive quality, and continuously improve processes. The role is remote/home-based with CST hours and requires strong leadership, problem-solving, and regulatory knowledge.

You will coordinate with leadership to meet service standards and compliance across the region. The position emphasizes staff development, policy implementation, and performance monitoring to deliver exceptional customer experiences while