Remote Customer Experience Specialist

Remote Jobs; Vermont; Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

11 paid holidays

Parental leave

Adoption assistance

Job summary

U.S. Bank is hiring for a remote, home-based customer service role starting November 30, 2026. You will handle phone and email inquiries, resolve issues, and provide accurate information on accounts and services.

The position offers a shift schedule with various hours and a 10% language premium for bilingual Spanish speakers after assessment. Healthcare and retirement benefits apply. The role emphasizes strong communication, problem-solving, and the ability to navigate multiple systems while

Qualifications

• High school diploma or equivalent required.
• Minimum: nine months of contact center customer service training/experience and 18 months of related experience.

Responsibilities

• Respond to telephone or email inquiries and resolve problems.
• Act as liaison between customers and bank departments to resolve complex issues.
• Provide information on accounts and services with accuracy and professionalism.

Skills

Problem solving

Negotiation

Multitasking

Communication

Customer service

MS Office

Education

High school diploma or equivalent

Job description

U.S. Bank is hiring for a remote, home-based customer service role starting November 30, 2026. You will handle phone and email inquiries, resolve issues, and provide accurate information on accounts and services.

The position offers a shift schedule with various hours and a 10% language premium for bilingual Spanish speakers after assessment. Healthcare and retirement benefits apply. The role emphasizes strong communication, problem-solving, and the ability to navigate multiple systems while