Remote Contact Center Specialist - Customer Experience

U.S. Bank; Billings (MT); Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Sick leave accruals

Job summary

U.S. Bank is seeking a Customer Service professional for a remote role based in the United States. The position focuses on handling phone and email inquiries, resolving problems, and guiding customers through banking solutions while prioritizing their needs.

Responsibilities include researching issues across multiple systems, liaising with bank departments, and offering options to simplify banking processes. A bilingual Spanish capability is a plus, with a 10% language premium after assessment.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training.

Responsibilities

• Respond to telephone or email inquiries and resolve problems.
• Research and resolve issues including fraud support and internet operations.
• Liaise between customers and U.S. Bank departments to resolve complex issues.
• Handle multiple computer systems to provide information on accounts with professionalism and accuracy.
• Present options to customers to make banking easier while prioritizing customer needs.

Skills

Problem solving

Negotiation

Multi-system navigation

Time management

Customer service

Communication skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Customer Service professional for a remote role based in the United States. The position focuses on handling phone and email inquiries, resolving problems, and guiding customers through banking solutions while prioritizing their needs.

Responsibilities include researching issues across multiple systems, liaising with bank departments, and offering options to simplify banking processes. A bilingual Spanish capability is a plus, with a 10% language premium after assessment.