Remote Banking Support Specialist

U.S. Bank; Dallas (TX); Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is hiring for a remote customer service role supporting customers across the United States. You will handle inquiries by phone and email, resolve issues, and guide customers with banking solutions while maintaining a high level of professionalism.

The position emphasizes strong communication, problem solving, and the ability to navigate multiple systems. A disability accommodations policy is available and benefits are comprehensive.

Qualifications

• High school diploma or equivalent required.
• Minimum nine months of contact center training/experience and 18 months in customer service or related roles.
• Completion of specialized skill training.

Responsibilities

• Respond to telephone or email inquiries and resolve problems.
• Act as liaison between customers and U.S. Bank departments.
• Present options to customers to meet financial needs while maintaining excellent service.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Job description

U.S. Bank is hiring for a remote customer service role supporting customers across the United States. You will handle inquiries by phone and email, resolve issues, and guide customers with banking solutions while maintaining a high level of professionalism.

The position emphasizes strong communication, problem solving, and the ability to navigate multiple systems. A disability accommodations policy is available and benefits are comprehensive.