Remote Customer Service & Operations Coordinator

Ectivise Solutions Pte Ltd; United States; Remote; USD 6.100 - 7.800; Vollzeit

Zusammenfassung

Ectivise Solutions Pte Ltd in Singapore seeks a dependable Remote Customer Service Executive to handle enquiries, service requests, maintenance scheduling, and project documentation for a fibre-optic network solution provider.

You will log cases, coordinate with engineers, prepare quotations, and maintain records with Excel/Sheets and CRM while delivering accurate, professional service. This role offers structured training and a long-term relationship with fully remote work.

Qualifikationen

• Experience in customer service, service coordination, or sales support is required.
• Willing to learn technical terms related to fibre optics and network equipment.
• Familiarity with ticketing or CRM tools is a plus.

Aufgaben

• Act as the first point of contact for customer enquiries via email, phone, and website and log every case.
• Log fault and service requests, and coordinate engineers’ site visits and maintenance schedules.
• Follow up on open cases until resolved and keep customers updated on progress.
• Prepare and send quotations, service reports, and maintenance contract renewal reminders.
• Maintain customer, site, and equipment warranty records in Excel/Google Sheets or the CRM.
• Handle enquiries, registrations, and scheduling for GPON training and certification courses.
• Support the sales and project team with tender documents, purchase orders, and delivery tracking.
• Handle data entry, document review, and administrative tracking with high accuracy.

Kenntnisse

Customer service

Service coordination

Sales support

Data entry

Excel/Sheets

Tools

CRM tools

Jobbeschreibung

Ectivise Solutions Pte Ltd in Singapore seeks a dependable Remote Customer Service Executive to handle enquiries, service requests, maintenance scheduling, and project documentation for a fibre-optic network solution provider.

You will log cases, coordinate with engineers, prepare quotations, and maintain records with Excel/Sheets and CRM while delivering accurate, professional service. This role offers structured training and a long-term relationship with fully remote work.