Remote Customer Support Specialist (Optical Industry)

Globalchannelmanagement; Port Washington (NY); Remote; USD 23,419 - 27,552; Full time

Job summary

Globalchannelmanagement in Port Washington, NY, United States, is seeking an experienced Customer Support professional for a temp remote role. The ideal candidate will have 3+ years in customer service, with SAP and MS Office proficiency.

Responsibilities include handling inbound calls, processing orders, resolving complaints, and documenting interactions to uphold service standards. Ability to work remotely and travel for equipment pickup as needed is required.

Qualifications

• 3+ years experience in customer service or call center environments.
• Experience in hospitality beneficial and helpful for customer interactions.

Responsibilities

• Answer incoming calls and handle customer inquiries.
• Process orders and verify details for accuracy.
• Resolve customer complaints and ensure customer satisfaction.
• Document customer interactions and track call types to maintain service levels.
• Own follow-up with customers regarding order status, shipping, and stock availability.
• Take inbound calls for up to 90% of assigned shift.

Skills

Customer service experience

Tools

SAP

MS Office

Job description

Globalchannelmanagement in Port Washington, NY, United States, is seeking an experienced Customer Support professional for a temp remote role. The ideal candidate will have 3+ years in customer service, with SAP and MS Office proficiency.

Responsibilities include handling inbound calls, processing orders, resolving complaints, and documenting interactions to uphold service standards. Ability to work remotely and travel for equipment pickup as needed is required.